该资格使学生对款待有广泛的了解，并开始深入探索与以下内容有关的理论概念：业务运营，款待预算，工作场所多样性，法律知识，花名册和服务质量。在每个单元开始时，都会告知学生评估要求。评估过程将包括各种任务，以证明所需技能和知识的能力。评估将在整个计划中继续进行，直到学生在评估任务中达到胜任能力或确定并解决进一步的培训需求为止。
This qualification gives students a broad understanding of hospitality, and begins to explore in substantial depth, theoretical concepts relating to: business operations, hospitality budgeting, workplace diversity, legal knowledge for business, rostering, and service quality. Students are advised of the assessment requirements at the beginning of each unit. The assessment process will include a variety of tasks to demonstrate competence in the required skills and knowledge. Assessment continues throughout the program until the student either achieves competency in the assessment tasks or further training needs are identified and addressed.