Learn essential Canadian workplace skills while improving your English. Courses include sales, human resources, leadership, hospitality and event planning.<br>By the end of this program, students will be able to: Modify and develop service strategies to reflect current and developing trends in the customer service industry. Demonstrate occupational skills, roles, and responsibilities to create a positive customer service experience. Apply customer service strategies and models in service occupations to enhance the customer service experience. Demonstrate effective and professional oral and written communication in the workplace. Conduct oneself in a professional and ethical manner in changing environments by applying various personal and interpersonal frameworks.