该资格为个人提供技能和知识，使其具备胜任各种通用信息和通信技术（ICT）技术的能力，并为需要更广泛而非专业化ICT支持的中小型企业（SME）提供支持。在此级别上工作的人员在基本网络，IT支持，数据库开发，编程和Web开发支持中应用广泛的知识和技能，并在可持续的工作环境中安全地进行道德操守。
This qualification provides the skills and knowledge for an individual to be competent in a wide range of general information and communications technology (ICT) technologies and to support small to medium enterprises (SMEs) that require broader rather than more specialised ICT support. Persons working at this level apply a wide range of knowledge and skills in basic networking, IT support, database development, programming and web development support, working safely and ethically in a sustainable work environment.