培养技能和知识，以设计和向个人和/或团体提供以人为本的服务，并通过各种服务为个人客户，团体或社区提供支持，倡导或干预。在课程的后半段，学生将每周进行1-2天。每周的工作时间取决于工作安置地点。工作地点在Bower Place诊所。本课程涵盖客户的利益和权利，沟通，与不同人员一起工作，法律和道德要求，建立和维护网络，合作伙伴关系以及工作场所安全。要完成资格认证，您需要完成所有7个核心单元和8个选修单元。
Develop the skills and knowledge to design and deliver person-centred services to individuals and/or groups as well as providing support, advocacy or interventions to individual clients, groups or communities across a range of services. Students will undertake 1-2 days per week during the latter half of the course. Hours per week will be dependent on the work placement site. The work placement is held at Bower Place Clinic. This course covers the interests and rights of clients, communication, working with diverse people, legal and ethical requirements, developing and maintaining networks and partnerships and workplace safety. To complete the qualification you are required to complete all 7 core units and 8 elective units.