该资格为个人提供技能和知识，使其具备胜任各种常规信息和通信技术（ICT）技术职能的能力，并能以高级ICT用户的身份实现一定程度的自给自足。6个核心单元加11个选修课。在此级别工作的人员将在广泛的ICT领域中支持工作场所中的信息技术活动，包括技术支持，网络管理，Web技术，软件应用程序和数字媒体技术。可能的工作角色包括：服务台主任，服务台助理，ICT操作支持，ICT用户支持，PC支持，技术支持。
This qualification provides the skills and knowledge for an individual to be competent in a wide range of general Information and Communications Technology (ICT) technical functions and to achieve a degree of self-sufficiency as an advanced ICT user. Skills covered include workplace safety, communication, user documentation, operating systems and diagnostic testing. To complete the qualification you are required to complete all 6 core units and 11 elective units.