该5级文凭将为您提供酒店行业内各种职位的技能和知识，包括见习经理，主管或团队负责人。您将学习有关领导原则，如何建立和维护积极的员工关系以及如何监视和维护操作程序及合规性要求的知识。涵盖的关键领域包括出色的客户服务的重要性，以及如何在餐馆，酒吧，咖啡师，酒店接待和住宿环境中的基于团队的协作环境中工作。此外，您还将对本地和国际旅游以及游客对酒店业的重要贡献有深刻的了解。您将进行实际的工作安排，这将使您有机会设定个人和职业发展目标。
This Level 5 diploma will equip you with skills and knowledge for a wide range of roles within the hospitality industry, including trainee manager, supervisor or team leader.<br><br>You'll learn about leadership principles, how to build and maintain positive staff relationships, and how to monitor and maintain operating procedures and compliance requirements. Key areas covered include the importance of excellent customer service and how to work in collaborative, team-based environments within restaurant, bar, barista, hotel reception and accommodation contexts.<br><br>In addition, you'll gain a sound understanding of local and international tourism and the essential contribution tourists make to the hospitality industry. You'll undertake a practical work placement which will give you the opportunity to set personal and professional development goals.<br><br>A mix of delivery will be used, including class sessions, workshops, collaborative projects, industry visits, field trips, guest speakers and online learning. Throughout the programme your training will involve authentic situations and take place in real-life environments such as our on-campus restaurant, café, bar and barista training room, and our hotel reception and hotel suite.<br><br>To meet Health and Safety requirements, applicants must be physically able to undertake the practical components of the programme in an industry emulated environment.