Acquire the skills to manage staff and workflows effectively.This programme is ideal if you're new to first line management, and/or you'd like to prepare to take on such a role.It covers managing workflows, motivating and involving a team to achieve team objectives, communicating with team members and stakeholders, sustaining a productive workplace, leadership styles for effectiveness in different environments, and professional and ethical behaviour.You'll also learn about complying with internal policies, legislation and other external requirements, and how to promote an inclusive environment to value diversity.With this qualification you'll possess the skills and knowledge to work as a first line manager in a business entity, with responsibility for the performance of others.