随着现代全球经济体在“服务”而非“商品”上的投入越来越多，并且在服务部门创造了更多的就业机会，本课程将为您提供一个日益依赖服务和服务的世界的准备系统。在这个世界上，企业，组织，政府和社会企业必须学习采用服务的观点，以成功为其客户和利益相关者创造价值。<br> <br>要学会有效地管理服务的运营，技术和人员方面商业，政府和非营利部门的企业，您将使用来自多个商业学科的概念和想法来解决复杂的服务问题。毕业后，您将拥有令人印象深刻的知识库和持久的技能，这将使您能够领导，蓬勃发展并适应新兴的，瞬息万变的服务社会。
With modern global economies spending an increasing amount on ‘services' over ‘goods', and the creation of more jobs in the service sector, this course will prepare you for a world that is increasingly dependent upon services and service systems. This is a world where businesses, organisations, government and social enterprises must learn to adopt a service perspective to successfully create value for their customers and stakeholders.<br><br>To learn to effectively manage the operational, technological and human aspects of service businesses across the commercial, government and not-for-profit sectors, you'll tackle complex service problems, with concepts and ideas from across multiple business disciplines. Upon graduation, you'll have an impressive knowledge base and durable skillset which will enable you to lead, thrive and adapt in the emerging, and rapidly changing, service society.<br><br>Study a Bachelor of Business (Service Management) at UC and you will:<br>integrate theory and practice in service management and articulate the impacts of recent developments within the field<br>locate and evaluate a range of research frameworks and skills within service management<br>develop and practice a service perspective on business and in managing organisations<br>examine service phenomenon at multiple levels of analysis and identify connections between them<br>utilise design thinking when investigating service problems and creating solutions to them<br>create value in services through relevant indicators, such as service quality, service experience, customer satisfaction or wellbeing outcomes<br>synthesise interdisciplinary business knowledge when analysing and responding to complex or uncertain service problems.