该资格证书可以提供技能，使您能够为一系列行业领域的业务有效运作提供支持。本课程涵盖客户服务技能，处理和维护工作场所信息，与具有不同背景和计算机技能的人进行交流。要完成资格认证，您需要完成1个核心单元和11个选修单元。
This qualification can provide skills that will enable you to provide support for the effective functioning of a business in a range of industry areas. This course covers customer service skills, processing and maintaining workplace information, communicating with people from diverse backgrounds and computing skills. To complete the qualification you are required to complete 1 core unit and 11 elective units.