Gain skills in Microsoft Office, communications, business documents, finances, and data management for advanced office administration careers. Correct keyboarding technique Microsoft Word, Outlook, and Excel Professional phone etiquette Office equipment Preparation of business documents Writing plans and effective, strategic communication Respectful and ethical workplace behaviour Recruitment documents and job interview procedures Social media for business Meeting minutes, transcription, dictation Office finances and computerized accounting Time-management and project-management skills Problem solving Conflict resolution and delivering feedback