客户服务/销售运营计划将为学生在各种零售，呼叫中心和商业环境中的职业生涯做好准备。通过客户服务和销售行业中使用的课程设计和指导方法，可以为这些职业做好适当的准备。学生将能够识别客户需求并提出解决方案。该计划将向学生介绍行之有效的销售策略，消费者行为，客户管理，客户忠诚度，有效的人际关系建立策略，人际沟通和针对专业人士的公开演讲。
This program will prepare students for careers in a variety of retail, call-center and business settings. An understanding of the retail and call center environment is covered, along with the general principles of customer relationship management. The program will introduce students to customer behaviors, interpersonal communication and listening, understanding products and services, working with challenging customers, telephone techniques, proven sales tactics and pricing strategies, inventory and merchandising, loss prevention and public speaking for professionals.