从下至上了解不同类型的款待。首先了解一下国内和全球的款待和旅游业以及与之相关的内部运营，例如前台管理，活动管理，财务和销售以及餐饮等。发现完善技能的最佳实践，其中包括时间管理，专业礼节，个人责任心和目标设定ƒƒ¢¢â€šÂ¬¬¢¢â€的技能，这些技能将使您在行业中的任何职位上都受益。
Learn about the different types of hospitality from the bottom up. Start with exposure to the types of domestic and global hospitality and tourism and the internal operations that connect them, such as front desk management, event management, finance and sales, and food and beverage, among others. Discover best practices for polishing your skill set that includes time management, professional etiquette, personal accountability, and goal setting â€'' skills that will benefit you in any position in the industry.<br><br>What You'll Learn<br>Gain insight into the various operations and fields that constitute hospitality and tourism<br>Understand how the various components in the business structure integrate and impact the business’ financial wellbeing<br>Build on your base skills of professionalism such as workplace behavior and critical thinking<br>Evaluate methods for maintaining and improving the customer experience and the roles of technology, periodic evaluation of performance, and customer service approaches<br>Specialize in interpersonal communication and generate excitement and interest in a brand, company, or store