热情好客的SIT40416证书IV培养了能够发挥熟练操作员作用的人员，这些操作员使用了广泛的接待技巧以及对行业运营的深刻了解。他们将独立运作或在他人的有限指导下使用，并酌情解决非常规问题。许多人将以监督责任进入工作团队，并计划，监视和评估团队成员的工作。该课程为期52周，每周3个工作日。学生将对管理，客户和客户服务，沟通和工作安全有很好的了解。在这些类别下，学生涵盖了一系列单元，包括复杂的电子表格，在预算范围内管理财务，安排人员，领导力和人员管理，辅导，管理冲突，工作场所的多样性等等。
This qualification reflects the role of skilled operators who use a broad range of hospitality service, sales or operational skills combined with supervisory skills and sound knowledge of industry operations to plan, monitor and evaluate the work of team members. They operate independently or with limited guidance from others and use discretion to solve non-routine problems.<br>The course runs over 52 weeks with 25 hours per week. Students will come away with an excellent understanding of administration, client and customer service, communication and work safety. Under these clusters, students cover a range of units including complex spreadsheets, managing finances within a budget, rostering staff, leadership and managing people, coaching, managing conflict, diversity in the workplace and much more.<br>This qualification provides a pathway to work as a supervisor in hospitality organisations such as restaurants, hotels, motels, clubs, pubs, cafés, and coffee shops. This qualification allows for multi-skilling and for acquiring targeted skills in accommodation services, food and beverage, and gaming.