In line with current industry standards, this one-year certificate program features a hands-on and comprehensive curriculum covering crisis communications, incident management, applicable legislation and personal health and wellness. You will get comfortable using state-of-the-art Intergraph® Computer-Aided Dispatch (CAD) software while processing and dispatching simulated emergency calls in our realistic emergency telecommunications lab. You’ll also have the opportunity to complete your learning with a six-week placement in the spring semester.Applicants must successfully complete Workplace Hazardous Materials Information System (WHMIS) certification prior to the start of the field placement component of the program (approximately Week 2). It is recommended that applicants have previous keyboarding experience as students are required to meet a keyboarding competency of 40 words per minute to complete the program. Placement agencies reserve the right to conduct criminal record andor background checks prior to allowing a student to participate in a field placement with the agency. They also reserve the right to deny a student access to a field placement and not disclose the reason(s) for denying access to their facility. Students who are unable to pass a Criminal Record and Judicial Matters Check (CRJMC) sector check will be denied access to field placement and will receive a failing grade in the Field Experience course.LEARNING OUTCOMESProcess emergency calls in accordance with policies, procedures and quality assurance practices;Demonstrate professional communication skills in the processing of emergency calls;Use emergency telecommunications systems and applications to process emergency calls and conduct basic troubleshooting as necessary;Apply crisis management techniques when processing emergency calls to ensure a rapid and adequate response to the event while maintaining clear lines of reporting and communication;Prepare and maintain documentation (e.g., reports, notes) that meets professional standards for emergency services;