In situations where users are faced with online tasks that require to follow a linear process, such as visa applications or medical health checks, current online facilities offer sufficient support. However, more work can be done for users that fail to find suitable information they need or fully interact with such facilities. Furthermore, in cases of non-linear processes, where outcomes are more subjective and often dependent on a user's experience and capabilities in identifying when enough information has been obtained or a task has been resolved, there remains opportunities to support users from a systematic, educational and skills based perspective. A PhD candidate will explore these opportunities to design and develop a user focused solution in a suitable context, to be determined with support from the supervisory team. For example, a student could use a wide range of methods and techniques to identify, design, develop and evaluate a solution to support users in their information interactions.