This qualification provides the skills and knowledge for an individual to administer and manage information and communications technology (ICT) support in small-to-medium enterprises (SMEs) using a wide range of general ICT technologies. Persons working at this level provide a broader rather than specialised ICT support function, applying a wide range of higher level technical skills in ICT areas such as networking, IT support, database development, programming and web development.<br><br>Possible Career Outcomes<br>• Computer technician<br>• IT customer support<br>• Help desk<br>• Network support technician<br>• ICT sales representative<br>• PC Support Assistant IT manager<br>• Assistant system manager<br>• Internet/intranet administrator<br>• Internet/intranet systems administrator<br>• Systems administrator