该资格为个人提供了技能和知识，使他们能够使用各种常规ICT技术来管理中小型企业（SME）的信息和通信技术（ICT）支持。在此级别工作的人员提供的是广泛的而不是专门的ICT支持功能，它们在ICT领域（例如网络，IT支持，数据库开发，编程和网站开发）应用了广泛的高级技术技能。您将要开发的技能：向同事和客户传达有关复杂问题的概念和解决方案，将理论概念和技术或创造力转移并应用到来自各种来源的一系列情况信息中，使用与项目范围相关的项目计划技能，时间，成本，质量，沟通和风险管理，分析需求并为技术问题或管理问题设计解决
This qualification provides the skills and knowledge for an individual to administer and manage information and communications technology (ICT) support in small-to-medium enterprises (SMEs) using a wide range of general ICT technologies. Persons working at this level provide a broader rather than specialised ICT support function, applying a wide range of higher level technical skills in ICT areas such as networking, IT support, database development, programming and web development. Skills you will be developing: Communicating concepts and solutions for complex issues to colleagues and clients, Transferring and applying theoretical concepts and technical or creative skills to a range of situations information from a variety of sources, Using project planning skills in relation to project scope, time, cost, quality, communications and risk management, Analysing requirements and devising solutions to technical problems or management issues.