Completing this certificate prepares individuals for employment and careers as computer desktop support specialists in a business environment. Individuals master skills in software and applications support, operating systems, local area networks, desktop support, and customer service while also being able to answer, or escalate, calls and inquiries from end users. Related jobs include help desk technician, customer support representative, computer support specialist, and technical support representative. Upon completion of this program, the student will be able to demonstrate technical support related skills and techniques required of a tech support worker.