“应用程序和桌面支持专家”证书教授桌面支持中入门级职位中使用的技能。桌面支持职责包括跨局域网的计算机的日常操作和支持，对最终用户的应用程序级技术帮助以及书面文档的创建。证书中的技术类别对应于COMPTIA的行业标准认证测试。职位包括IT专家，桌面支持专家，计算机技术员，计算机支持专家，服务台分析师，技术支持专家和计算机专家
Get ready for entry-level positions in technical support with this certification. This certificate covers local area networks and application-level technical assistance, including hardware and software support, troubleshooting, installation and configuration, and system documentation. With this certificate, you’ll gain the skills and knowledge to provide top-notch computer support to end-users.<br>The Application& Desktop Support Specialist Certificate of Achievement exposes students to the skills used in entry-level positions of technical support. Technical support duties include the daily operation and support of computing across local area networks, applcation-level technical assistance to end-users and creation of written documentation. Technical classes in the certificate map to industry-standard certification tests including: CompTIA A, CompTIA Network, CompTIA Security and a portion of the Cisco CCNA. Job titles include IT Specialist, Desktop Support Specialist, Computer Technician, Computer Support Specialist, Help Desk Analyst, Technical Support Specialist, and Computer Specialist. A portion of this certificate can stack into the Associate of Arts-Transfer of Information Technology and BAS in Cybersecurity.<br>The Application and Desktop Support Specialist Certificate of Achievement is a 1-year, 45-credit certificate that covers support of computers across LANs, application-level technical assistance to end-users and creation of written documentation.