上海--Assistant, US/Canada/UK/Australia Department
Position Title: Assistant, US/Canada/UK/Australia Department (留学顾问助理)
This position reports to: Chief Counselor, US/Canada/UK/Australia Department
Position Location: IDP项目办公室 Offices in Shanghai
Position goals:
- Pre-screen & identify the serious leads from student enquiries collected from online chat Leyu, website, exhibition and phone call.
- Ensure the conversion rate from leads to contract for each destination country.
- Provide prompt counseling service in studying abroad enquiries both online and offline.
Key Responsibilities:
- Pre-screen & identify the serious leads from student enquiries collected from online chat Leyu, website, exhibition and phone call;
- Promptly respond the online enquiries like 百度知道& 留学全知道in IDP项目办公室 website;
- Collect frequent asked questions and compiling FAQ List for Marketing Publication Purpose；
- Work closely with counselors in US/Canada/UK/Australia Department to ensure successful conversion rate from Leads to Contract;
- Conduct research about different subjects/majors from institutions’ websites;
- Work closely with Marketing Department to prepare weekly leads resources analysis report;
- Other tasks assigned to the position holder.
Expected Qualifications:
- A minimum of 1-year working experiences in tele-sales or service industry. Any experience in processing of overseas study application would be preferred.
- Previous experience as assistant, customer service, editor, English teacher, or translator is preferred; ;
- University graduate in Business English, English Language or another related subjects is required with good command of English (Spoken and reading), at least CET 6 equivalents
- Be responsible, proactive and detail-focused;
- Good interpersonal and communication skills;
- Familiar with Office application software;
- Knowledge of international education particularly the education system of the US/Canada/UK/Australia is plus.
有意者请将简历发送至： china.hr@idp.com
关键词：
上海
--Assistant
Canada
Australi